|
Frequently Asked Questions (FAQ)
» What
facilities must my ISP have to run WEBMASTERCART ?
» Do you provide remotely hosted ecommerce services ?
» How easy is WEBMASTERCART to update ?
» I already have a web site, can I use WEBMASTERCART?
» I have goods on special offer, can I display and
link them ?
» Can I configure the shop to fit in with my web
site ?
» Does it work with cookies ?
» Can I sell without shipping charge/sales tax ?
» Do I need a secure server ?
» What online credit card processing companies
?
» How many people can purchase at the same time
from my shop ?
» How do I customize pages, email notifications and
HTML ?
» Is WEBMASTERCART Y2K compilant ?
» Is an affiliate/agent program included in the package
?
» Can we copy the scripts and put them on another
web site ?
» What happens if I do not use product options ?
» Can I use WEBMASTERCART in any directory ?
» Can I add/ remove item details in html templates
?
» If templates are easy to customize ... ?
» How many items are
printed on a page when I make a query ?
» Do
I have to pay for version upgrades ?
» Who
do I contact for tech support ?
» Do I pay for tech
support ?
» Is customization
service available ?
» Can I edit billing
and shipping address form ?
 |
What
facilities must my ISP have to run WEBMASTERCART ?
- Operating system: Unix/Linux/Windows
- Web Server
- Perl 5 ++
- CGI and LWP Perl modules
- Mail program (Sendmail, Blat or Net::SMTP)
- Ability to run your own cgi scripts on your server
It will run on almost any system! Not sure? Contact your ISP
or send us your FTP login (email support@webmastercart.com). We will
tell you if our software can work on your server/hosted site. If you
have experience with CGIs you can download and run this system
check script
Do you
provide remotely hosted ecommerce services ?
Yes. If you are interested in
a remotely hosted solution for your new store contact us.
How easy
is WEBMASTERCART to update ?
You may use the browser based
database manager, or 'upload' your inventory-table through the admin
area. We support text/ascii tab-delimited-files and CSV files.
I already
have a web site, can I use WEBMASTERCART?
YES - You simply need to add
a link in your web site to the shopping system.
I have
goods on special offer occasionally, can I display and link them into
the shopping system ?
YES
Can I
configure the shop to fit in with my web site ?
YES - You can use your own
page format as WEBMASTERCART works with html templates.
Does it
work with cookies ?
The software works with
persistent cookies. Cookies allow your customers to come back and find
the same shopping cart anytime (default: customer carts will be
deleted after 15 days).
Can I sell
without shipping charge/sales tax?
YES. In case there is no
charge for a few countries/states you can leave the fields blank.
Do I need
a secure server ?
It is suggested that you
collect credit cards data using a secure server (https://). However
the software works even without a secure sever. Please know that your
secure server shall call your shop directory. In short https://secureserver.com/yourid/shop/
must call files in your directory http://yoursite.com/shop/.
The scripts need to access the customers shopping carts and this would
be impossible from another web server!
What
online credit card processing companies does WEBMASTERCART support ?
- Verisign
- Authorize.net / Planet Payment
- WorldPay
- LinkPoint / Cardservice
- iTransact
- 2Checkout
- PayPal
Basically any service
can be used as the payment form is a html file. You may include
any gateway information required by your provider as a hidden field.
See support site.
How many
people can purchase at the same time from my shop ?
There is no limitation on the
number of people who can simultaneously log onto your site, the
restrictions are down to the Internet Service Provider who hosts your
web site.
How do I
customize pages, email notifications and HTML ?
All customizable HTML is
described in the support site.
Is WEBMASTERCART Y2K
compilant ?
We have designed our software to be y2k
compliant. Will not assume responsibility for server machines and
server operating systems which may not be y2k compliant. If the dates
on your shopping cart do not appear to be compliant please Email us.
Also see http://www.perl.org/phbs/y2k.html
Is an affiliate/agent
program included in the package ?
YES
Can we copy the
scripts and put them on another web site that we own ?
No. You must purchase a seperate package
for each site/domain. Any copying is a violation of International
Copyright Laws. If you move your site you may move the scripts to the
new server, providing the scripts are removed from the original
server. You must also inform us when you have done this so we know
where you are running them. Failure to do so may result in a loss of
technical support.
What
happens if I do not use product options ?
Nothing. You will leave the database
fields blank.
Can I use
WEBMASTERCART in any directory ?
Yes, if you have cgi access on your
server.
Can I add/remove item
details in html templates ?
Yes.
If templates are easy
to customize why are you offering a service ?
We confirm that templates are easy to
customize, for any good webmaster who has a good knowledge of Html. We
offer a service since many webmasters have little experience and do
not understand how to insert tags. Tags are described in the support
site.
How many items are
printed on a page when I make a query ?
You can choose it. In the admin area you
may set the number of cols (number of items on the same line: i.e.
useful if you use thumbs) and the number of items per page.
Do I have
to pay for version upgrades ?
No. Once you purchase a
license you are entitled to free upgrades of the software.
Upgrading software that has been modified may require additional
costs.
Who do I contact for tech support ?
Simply email support@webmastercart.com
Do I pay for tech support ?
Email support is provided free of charge for the first 90 days
following the purchase. Please click
here for extended support
Is customization service available ?
Yes, please contact us for a quote.
Can I edit billing and shipping address form?
Yes. The store front is based on HTML templates. You may change the
fields on the customer details/order page. For example you could label
the 'Last Name' Field with 'Company Name' and use 'First Name' for the
full name.
|
